Contact Bachem
Get in touch with our team for orders, inquiries, and support
Our Sales Representatives
Message any of our team members directly. All reps can help with orders, product questions, shipping updates, and after-sale support.
Elena
FastestBulk orders, custom synthesis, OEM partnerships. With Bachem since 2003.
Other Ways to Reach Us
Our Facility
Buyer Protection
100% Delivery Guarantee
Package seized or lost? We reship at no cost — no questions asked.
60-Day Refund Policy
Full refund, free replacement, or 110% store credit within 60 days.
Secure Payments
256-bit encrypted. Visa, MC, Apple Pay, Google Pay, Bank Transfer, Crypto.
Discreet Packaging
Plain, unmarked — no labels or branding visible.
Shipping Information
This storefront handles every order placed from outside mainland China and ships worldwide; our separate Chinese corporate registration site serves mainland China only.
Suzhou, China
7-15 business days worldwide
$25 worldwide with tracking
$50 — fully tracked via USPS, Royal Mail, DHL, etc.
Our Services
OEM Service
Custom manufacturing for bulk orders
Janoshik Testing
Third-party analytical verification
Bulk Discounts
Volume pricing for institutions
Custom Synthesis
Bespoke compound formulation
Find Us Online
Send Us a Message
Bachem operates two websites to satisfy Chinese ISO/GMP rules, which require a domestic manufacturer to keep its corporate-registration entity on a separate site from where it sells. bachemholding.com is the international storefront and handles every order placed from outside mainland China. Our separate Chinese corporate-registration site serves mainland China only — it ships within China to licence-holding domestic buyers, has no checkout, and is where business registration, company records and ISO/GMP documentation are handled. Same company, same chemists, same Suzhou facility.